In customer service, or responsible for training people in customer service? Check out the Positivity Blog: How to improve your social skills: 8 tips from the last 2500 years. This post quotes the classics (Epictetus, Hemingway, Mae West) to support the “8 tips”:
- Actually be interested in the other person
- Don’t listen too much to criticism
- Don’t babble on & on
- Treat others as you would like them to treat you
- Keep a positive attitude
- Use silence
- Communicate with more than your words
Other personal development topics at the Positivity Blog include time management; overcoming nervousness; sparking creativity; quickly turning a negative mood into a positive one; using “the cone of silence” to improve focus.
Thanks to Stephen Abrams in Stephen’s Lighthouse for the link.
Filed under: Customer service | Tagged: personal development; positivity; blogs; social skills |